DeepQ Customer Privacy Policy

1. Privacy Policy

DeepQ d.o.o. and its affiliates (“DeepQ, we/us/our”) are committed to safeguarding the privacy of our customers and users (“you/your”). We understand the importance of the Personal Information you have provided and entrusted to us. This policy is designed to help you understand what Personal Information we will collect, how we intend to use it, and who may access it, ensuring compliance with applicable data protection laws.

Personal Information, as referred to in this policy, means information about an identifiable individual. This includes not only the information that you directly provide to us but also the data collected by us from other sources, such as third-party partners or publicly accessible databases, to the extent permitted by local laws. Such information may encompass details like your name and address, age and gender, personal financial records, identification numbers (including your Social Insurance Number), and personal references.

We encourage you to read this policy carefully and reach out to us with any questions or concerns about your privacy and how we handle your Personal Information.

This Privacy Policy applies to your use of the www.deepq.io website and the SONGQ mobile application, specifically regarding in-app purchases. The only Personal Information we collect is related to these purchases and the data necessary to link these transactions to your Apple ID. This policy governs our practices in collecting, processing, and using this information. By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy, including our practices in handling data associated with in-app purchases.

Our services at www.deepq.io and the SONGQ mobile application are designed for general audiences and are not directed towards children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information as soon as practicable.

We encourage parents and guardians to monitor their children&aposs internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information on our services without their permission. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us at [email protected]. Upon receiving such a notification, we will promptly remove the information from our records.

2. Information We May Collect About You

In the course of using our services, including the www.deepq.io website and the SONGQ mobile application, we may collect certain types of information about you. This collection is limited to the purposes of facilitating in-app purchases and associating these transactions with your Apple ID. Specifically, we may collect the following information:

• Apple ID Information: Information related to your Apple ID that is necessary for processing in-app purchases. This includes your Apple ID itself and any related transactional data.
• Transaction Details: Information about the in-app purchases you make, including the date, time, amount, and the specific items or services purchased.
• Payment Information: While we do not directly collect payment card details (as these are processed by Apple), we may collect transaction identifiers and purchase confirmation data.
• Device Information: Information about the device you use to access our services, such as device type, operating system, and unique device identifiers. This is necessary for ensuring compatibility and providing customer support.
• Usage Data: Data about how you interact with our app, which can include app usage patterns and preferences in order to improve user experience.
• Contact Information: If you contact our customer support, we may collect information such as your name, email address, and any other information you choose to provide in your communication.

Please note that we do not collect more information than is necessary for the functioning of our services and the processing of in-app purchases. Our collection and use of information are designed with your privacy in mind, adhering to applicable data protection laws.

3. Uses Made of Your Personal Information

We use the Personal Information collected via our website www.deepq.io and the SONGQ mobile application for specific, limited purposes. Our processing of your data is always grounded in legal bases as required by local laws and European legislation, such as the General Data Protection Regulation (GDPR). Below are the key purposes for which we use your Personal Information and the legal grounds on which we rely:

• To Process Transactions: We use your information to process in-app purchases. This includes managing your Apple ID data and transaction details. Legal Ground: Contractual necessity (processing is necessary for the performance of a contract with you, i.e., to provide the purchased services).
• To Improve Our Services: Information about your device and how you use our app helps us improve user experience and service functionality. Legal Ground: Legitimate interests (we have a legitimate interest in understanding how our services are used to enhance them).
• For Customer Support: When you contact our customer support, we use the information you provide to respond to and resolve your queries or issues. Legal Ground: Contractual necessity and legitimate interests (to provide you with necessary support and improve our service offerings).
• To Ensure Security and Prevent Fraud: We may use your information to protect our services and users from fraudulent transactions and other security threats. Legal Ground: Legitimate interests (ensuring the security and integrity of our services).
• To Comply with Legal Obligations: We may process your information to comply with legal obligations, such as tax laws or regulatory requirements. Legal Ground: Legal compliance (processing necessary to comply with legal requirements).

We are committed to using your Personal Information only for the purposes for which it has been collected and in accordance with this Privacy Policy. We ensure that all processing is compliant with the principles of data minimization and necessity, respecting your privacy rights.

4. Identity Verification

To ensure the security and integrity of transactions on our website www.deepq.io and within the SONGQ mobile application, we may conduct identity verification processes. This is particularly relevant when you create an account or initiate a transaction with us. In these instances, we process specific Personal Information for identity verification purposes. The types of information we may require include:

• Basic Personal Details: Your name, mobile number, and address.
• Identification Numbers: This can include your national identification number, passport number, or any other government-issued identification number.
• Nationality and Date of Birth: To further confirm your identity.
• Documentary Proof: We may require copies of documents such as your identification card, passport, and proof of residence (e.g., utility bills, phone or bank statements, or letters from government agencies).

This processing is essential for:

• Verifying Your Identity: To ensure that the user creating an account or conducting a transaction is indeed who they claim to be.
• Compliance with Legal Obligations: Particularly, fulfilling our &aposKnow Your Customer &apos (KYC) obligations under applicable laws. These laws are designed to prevent fraud, money laundering, and other illegal activities.

We commit to handling this sensitive information with the highest level of security and confidentiality. The data will only be used for the purposes of identity verification and compliance with legal obligations, and it will be processed in accordance with applicable data protection laws.

5. Processing of Payments on our Site

At DeepQ d.o.o., we understand the importance of secure and confidential processing of payment transactions on our website www.deepq.io and the SONGQ mobile application. This section explains how we handle and process payment information when you make purchases or conduct transactions through our services.

Collection of Payment Information: We may collect necessary payment information such as your credit/debit card number, expiration date, and security code, or other payment details like bank account information, depending on your chosen payment method.

Use of Third-Party Payment Processors: To ensure the security of your payment information, we typically use trusted third-party payment processors to handle payment transactions. These processors are responsible for securely processing your payment data in accordance with their privacy policies and security standards.

Data Security and Encryption: All payment data transmitted through our site is encrypted and protected using industry-standard security protocols. We do not store your full credit/debit card information on our servers.

Purpose of Payment Processing: We process your payment information solely for the purpose of completing the transaction you have initiated. This includes verifying payment details, facilitating billing, and processing payments.

Compliance with Legal Requirements: We comply with relevant laws and regulations in processing payment transactions, including anti-fraud and anti-money laundering measures.

Data Retention: We retain payment-related information only as long as necessary for accounting, dispute resolution, and compliance with legal obligations.

User Queries and Support: If you have any questions or concerns about how we process payments, please contact us at [provide contact details].

Please note, by completing a transaction on our site, you consent to the processing of your payment information as described in

6. Sharing Your Personal Information (and Transfers Outside of the EEA)

We at DeepQ d.o.o. take your privacy seriously. We will only use or disclose your Personal Information for the specific purposes for which it was collected and as detailed in this Privacy Policy.

Circumstances of Sharing:

• We may share your Personal Information with trusted third-party service providers who assist in operating our services, conducting our business, or serving our users, provided those parties agree to keep this information confidential.
• Legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation.

International Data Transfers: Personal Information collected within the EEA may be transferred to, and stored at, a destination outside the EEA. When we do this, we ensure that appropriate safeguards are in place to ensure an adequate level of data protection. This may include entering into data transfer agreements or ensuring the third parties we work with comply with international frameworks for data transfer.

User Consent and Rights: Where required by law, we will obtain your consent before transferring your data outside the EEA. You have the right to withdraw your consent at any time.

7. Your Rights

If you have questions about our use of your Personal Information, please contact us as outlined in the &quotContacting Us &quot section below. You have several rights concerning your personal data, which include:

• (a) The right to request further details on our use of your information.
• (b) The right to access a copy of the information you&aposve provided to us.
• (c) The right to correct any inaccuracies in your Personal Information.
• (d) The right to request deletion of any Personal Information that we no longer have a lawful ground to use.
• (e) If processing is based on consent, the right to withdraw consent, thereby stopping the associated processing.
• (f) The right to object to any processing based on legitimate interests unless our reasons for the processing outweigh any prejudice to your data protection rights.
• (g) The right to restrict how we use your information during the investigation of a complaint.
• (h) The right to be informed of any exemptions that apply to the above rights under certain conditions, such as for public interest or our own legal obligations.

When you exercise these rights, we will verify your entitlement and aim to respond within one month. If you are unsatisfied with our response, you have the right to lodge a complaint with a data protection authority. We are committed to ensuring that your rights are respected and upheld. Please note, exercising these rights is subject to certain exemptions for public interest and our interests, such as legal privilege. We assure you that exercising your privacy rights will not lead to any form of discrimination in the use of our services.

8. Contacting Us

If you have any questions, concerns, or comments about our privacy practices or the handling of your Personal Information, or if you wish to change your privacy preferences, please feel free to reach out to us. Our dedicated team is available to assist you with any privacy-related inquiries.

You can contact us via email at: [email protected]

When reaching out, please provide as much detail as possible regarding your query or concern, so we can assist you effectively. Our team is committed to addressing your concerns and will strive to respond to your inquiries as promptly as possible.

9. Changes to Our Privacy Policy

We are committed to continually improving our services and practices, which may result in changes to our Privacy Policy. It&aposs important for us to keep you informed about these changes and how they might affect the handling of your Personal Information.

Updates and Revisions: We will update the &quotlast updated&quot date at the bottom of the Privacy Policy whenever we make changes to it.

Notification of Significant Changes: If we make any significant changes to our Privacy Policy—changes that notably alter our privacy practices or the way we handle your Personal Information—we will provide clear notice on our website. This may include an announcement, banner notification, or, where appropriate, direct communication.

Regular Review: We encourage you to review our Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our website and services following any changes indicates your acceptance of these changes.

Your Feedback: If you have questions or feedback about our Privacy Policy or how it applies to you, please contact us at [email protected] or thorugh form on the bottom of the page. We value your input and strive to align our practices with both user expectations and legal standards.

Last Updated: Dec 13, 2023